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Discussion Starter · #1 ·
Maybe someone who works out of a dealer can help. What is the policy of Lexus when it comes to warranty? Is this a worlwide coverage? Reason I'm asking is, I imported my Lexi (plural of Lexus) and LS400 and the F from the US and now I read in yesterday's papers here saying that the newly opened Lexus Manila will charge more or less $1000 for imported Lexus cars to be "enrolled" in their warranty program, for cars bought before they opened here last January. But if one buys from the gray market after Lexus Manila opened, it says that they will charge $10,000 for it to be covered. Does this make sense? Can someone enlighten me if this fits into Lexus philosophy?

I have not yet gone to Lexus Manila for this for fear that i will have abeef with them and get disillusioned. And to think that I've been a Lexus fan since 96 having an LS400 ever since, and way before they even thought of bringing Lexus in the country. Why should I be slapped with $1000 for buying a car when they were not yet opened? In fact, I think I should even be rewarded for believing in the brand way before they even existed here.

Doug, Flip, Mike, what's yout take on this?
 

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Lexus Policy states any Vehicle that is exported from one country to another voids the warranty. To be honest with you, most companies have the same policy. As far as charging you to continue a warranty, that sounds more like your buying a warranty once the vehicle is inspected.
 

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I agree, they do want you to buy warranty coverage. This is not uncommon in order to protect the dealer network in a particular country from outside competition. Even Lexus in Hawaii has this protection from cars being bought from the mainland.

What did you do before to service your car?
 

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In Qatar, the toyota/lexus dealership will simply not give a warranty for imported cars and if you want to get your car serviced in their dealership you have to pay $1500 to enrol it in the system! Pathetic... this is what happened to my friend when he got a Tundra from the states!
 

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In Qatar, the toyota/lexus dealership will simply not give a warranty for imported cars and if you want to get your car serviced in their dealership you have to pay $1500 to enrol it in the system! Pathetic... this is what happened to my friend when he got a Tundra from the states!
That is pretty pathetic! I can understand charging to "enroll" in the warranty, but you would think that they would want all of the service revenue they can get. I guess they are worried that too many people will buy them in the U.S. and ship them back to Qatar.

Jeff
08 Smoky Granite Mica IS-F
 

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I would assume there is some liability in servicing cars that were imported. This is probably what some of the enrollment fee covers. Depending on a final destination for a new car it may have different safety requirements or ECU operations depending on emission standards, fuel type,etc,etc, and that particular dealer may be liable for making sure work is performed in a manner that matches those standards. I would find out what the enrollment fee covers or why it is in place straight from that dealer for your peace of mind. ;)
 

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Discussion Starter · #7 ·
You guys are a big help in calming me down. I guess I have to hear it from the "horses mouth". My F has only 2300miles on it and I have a shop too. We did the oil change for the 1000 miles. I also got the four volume repair manual just in case. But of course I also wanted the warranty for peace of mind.
Yes, the $1000 charge sure is a fee to buy the warranty.
Thanks, guys.
 

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What do you guys think of doing the oil and filter change in a normal garage and not at the dealer?? Oil is definitely not a problem but what about the filters? do u think i'll find them in Qatar? we have parts for the IS300 (new shape), Im not sure how compatible the parts from the IS300 will be to the F... I'm kind of worried to be honest.
 

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What do you guys think of doing the oil and filter change in a normal garage and not at the dealer?? Oil is definitely not a problem but what about the filters? do u think i'll find them in Qatar? we have parts for the IS300 (new shape), Im not sure how compatible the parts from the IS300 will be to the F... I'm kind of worried to be honest.
If you can't find the oil filters over there, and the Fs filters are sort of special, taller than other lexus filters. You will also need a special wrench. However, if you imported the car, you should be able to import the filters. I haven't been able to find oil filters, except at the dealers. Filters for my wife's ES, on the other hand, are easy to find. My filter is the same diameter as hers, but, it's taller. Oh, and the filter wrench I have will work on both.

Lou
 

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Interesting oarngemig. It seems like your question has already been answered. Most car companies void a car warranty if the car goes over seas, or even out of the country. I agree with Doug in that is most likely due to differences in safety standards, fuel grade/refinement, ECU workings, emissions, etc.. If you have all the manuals and are car technical (I think you said you have a shop, correct?) then you could try to fix anything that goes wrong with it yourself. If something crazy happens, then it might be worth spending the $1,000 to enroll in the warranty and have it fixed.


What do you guys think of doing the oil and filter change in a normal garage and not at the dealer?? Oil is definitely not a problem but what about the filters? do u think i'll find them in Qatar? we have parts for the IS300 (new shape), Im not sure how compatible the parts from the IS300 will be to the F... I'm kind of worried to be honest.
Do you have a Lexus dealership where your located? Do they sell F's? If so, then you should be able to get filters and the tool directly from them. If not, you should try to see if another dealership can ship a box and tool to you (perhaps in the region or here in the states such as one of the vender guys). If this still doesn't work, I would try the guy or dealership you bought it from to see if they're nice enough to pick up a box and the tool and ship it for you.

Changing the oil and filter in your normal garage isn't a hard thing to do provided you have the right filters and tools to do it (just like any other vehicle). Make sure you have enough oil (10 quarts I believe for the F) and some type of little lift (I know I can't squeeze under the F) and your golden.
 

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We do have a lexus dealership but the reason I got the F from the states is that they don't sell Fs here! Toyota and Lexus are the most sold cars in this country and yet they didn't bring the F to the gulf region... The oil is not a problem as I can get lexus oil or synthetic oil probably 10W30 as the temperatures are way too high here but the problem is the oil filter as Lou said... I can get them shipped to me if I really can't find them...

As for the work, I can take it to many garages where they can do it it's not a problem...

Thanks for the info guys...
 
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