The problem with only being able to type what you want to say is that most of the time we make it short and sweet, and when most people read something they take it in the worst context possible and think it is an attack on them when it is only a statement. This is a big struggle to deal with in my office when communicating via email.
I think that we are all just making sure we understand everything and are trying to get the answers that are important to us.
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