Joined
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5 Posts
Hey everybody, I am new to this forum. I have a mercury silver ISF.
Some months ago I started noticing pitting on my wheels. I complained one time and the dealer service rep took pictures and sent them to the Factory rep. Iwas told yesterday to bring the car in and leave it because the factory rep would be today...
Well to my suprise he agreed to replace all 4 wheels as a GOOD WILL gesture.
Of course I was pleased but also disappointed.
My comments went as follows..
I bought a 60K car where brake dust causes wheel pitting.
I think Lexus engineering needs to evaluate and perform RCA(Root Cause Analysis) and determine exact cause.
He then informed me that he contacted the entire East coast Factory reps and found no similar occurance.
I drive 100 miles to and
from work every day and I now Have 16K miles since March, this may be why nobody else has observed this problem.
I was also told that I was not cleaning the wheels often enough and that replacing the wheels was a one time offer....
Thse wheel as you all know are very expensive and I suggest all forum ISF owners watch and complain at the fist sign of pitting/rust
Hope this is informative...
By the way thanks to this forum and reading the posts got me looking closely at my $2500/a piece wheels
Thanks
Some months ago I started noticing pitting on my wheels. I complained one time and the dealer service rep took pictures and sent them to the Factory rep. Iwas told yesterday to bring the car in and leave it because the factory rep would be today...
Well to my suprise he agreed to replace all 4 wheels as a GOOD WILL gesture.
Of course I was pleased but also disappointed.
My comments went as follows..
I bought a 60K car where brake dust causes wheel pitting.
I think Lexus engineering needs to evaluate and perform RCA(Root Cause Analysis) and determine exact cause.
He then informed me that he contacted the entire East coast Factory reps and found no similar occurance.
I drive 100 miles to and
from work every day and I now Have 16K miles since March, this may be why nobody else has observed this problem.
I was also told that I was not cleaning the wheels often enough and that replacing the wheels was a one time offer....
Thse wheel as you all know are very expensive and I suggest all forum ISF owners watch and complain at the fist sign of pitting/rust
Hope this is informative...
By the way thanks to this forum and reading the posts got me looking closely at my $2500/a piece wheels
Thanks