[its4good]

I bought my ISF @ Pleasanton Lexus in early FEB along with a clear bra, Early warning Lojack system and the so called Iphone adapter.
My first service and installation of those Items took 6 days to complete, the clear bra was pitiful ,my Iphone did not work with the adapter and I also had this gut feeling my car might have been driven. I checked the estimate and invoice milage and they where identical so I let it go.
Well its now my second trip to the dealership to have the I pod adapter taken out and my clear bra fixed which took almost 3 months now to get the dealership to honor. I drop it of @ 8 am and Low and behold @ 7 pm 1205 am and 235 am I get automated alerts from LOJACK that my car is being moved.
SO my blood is boiling at that point and I can't reach anybody because they are closed @ 6pm and open @ 7am.. I call LOJACK they tell me the car sends out the signal after 5 mins of movement and each time I received the alerts (3) were separate signals.
The dealership swears up and down there is nothing going on. I called the service manager on his cell phone at about 3 am after the call to LJ and he called me at 720am probably after he got to work to find out WTF was going on. I was at the dealership at 730ish and my car is freshly washed , tires glistening with armor all and parked in the front of lot. I feel the hood and its warm and then I put my hand in front of the grill and its blowing hot air. I am pissed really pissed right now, I take good care of my car and I would probably beat somebody if they abused it. I could just picture some lame redlining my car ,Just Wrong! I wish there were something more I could do to prove it. They deny it say it was the night crew who took out the Iphone adapter and washed it. WOW!!

 

[BigMikeISF]

Wow, that is really interesting and quite upsetting. I'm not sure what the early warning lojack system consists of but when I had mine they were able to track where the car was, how fast it was going, where it had been, etc. You might want to see if they could track that for your F, if not, then there is probably no other way to know if they actually didn't take it off the lot. Keep us updated, have you talked to any of the managers at the dealership? I'd work my way up the ladder if I had found out my car was being moved around while supposedly at the dealership at 230 in the morning.

 

[Flipside909]

Is there anyway you can ask LoJack to send you a print out of the activity on your vehicle for that day?

 

[crazee]

Or what you should have done was send the cops over or have LoJack report it to the cops and they'll check track down your car. So when you dropped your car off for them to do the work don't they need the LoJack receiver along with the FOB?

 

[phootdr]

check out the mpg on the current tank, along with the mpg on the life of the car. if it is significantly less, you can "prove" they took the car out and beat on it, which from what you say about the lojack...they surely did. you will not be able to get anyone in real trouble, they will cover each other. BUT, if you play it right, bitch and moan, jump up and down, demand to talk to the dealership GM/owner....and I am sure you can parlay it into a decent amount of free service. when you receive said free service, check the odometer and strictly tell them no test drives, again get the GM/owner involved.

I am angry just reading your thread....forget about being a nice guy and go for the cohones on this one. i suggest about $2k worth of free service, they all know at the dealership they are in the wrong....the f-ing lojack went off.

 

[its4good]

check out the mpg on the current tank, along with the mpg on the life of the car. if it is significantly less, you can "prove" they took the car out and beat on it, which from what you say about the lojack...they surely did. you will not be able to get anyone in real trouble, they will cover each other. BUT, if you play it right, bitch and moan, jump up and down, demand to talk to the dealership GM/owner....and I am sure you can parlay it into a decent amount of free service. when you receive said free service, check the odometer and strictly tell them no test drives, again get the GM/owner involved.

I am angry just reading your thread....forget about being a nice guy and go for the cohones on this one. i suggest about $2k worth of free service, they all know at the dealership they are in the wrong....the f-ing lojack went off.

Thanks so much that is such a good Idea to check the MPG I will do that. I wont get my car back to tomorrow evening. I will make sure and ck that though. They were very careful how they walked around the subject when I was there friday. Almost like they just wanted the whole thing to go away, which does not help my feeling about what really went down.

 

[its4good]

I forgot to mention that my Lojack reciever was purposely not given to them because of my first experience there.
When I pulled up the same dim wit who delivered my car to me on the previous occasion came to tag it and move it into the back. As soon as I got out he comes trotting over grinning and says "DAMN... Those Lights are sick!" I usually would take it as a compliment but he was somewhat like the parking lot attendant from Ferris Buellers day off. This guy was the one on my first service who pulled up in my car with my stereo on gets out yells at one of his buddys and puts his hands up in the air like he is pimp of the year with no clue that I am standing right there.

Also I forgot to mention I found that my passenger/front side rim had been dinged and my driver / rear was too. I showed the service manager them and he said they will replace them free of charge. Which is the reason why I wont get my car back until tomorrow. He blamed it on the racks for their car wash.

Can you say "Foul"

 

[oarngemig]

If there's smoke there's fire. If I were you, that's it as far as that dealer goes. I'm taking my business soemehwere else.

 

[FChampOH]

Anyone else have a similar experience at that dealer? Is unfortunate that they are not giving you the complete confidence you deserve as a Lexus customer. Get the guy or gal who sold you the car involved and have him bring the GM into it as well. Explain to him CSI style what you've experienced and go from there. As far as demanding a bunch of free service and the like, make sure you have all the facts straight. Is the LoJack system set on the proper time zone, etc. ? (I don't know that system very well) Test it. When the IS-F sits idling in park it will get exactly 0.0 mpg and this will be thrown into your avg. MPG. So if the car was started and left idling while they tested i-phone connection or disconnection etc. even for 5 minutes you will have 5 minutes of 0.0 MPG thrown into your avg. These are just some things to take into account, I am not making excuses for the dealer. I feel for your situation.

Doug

 

[jctheplaya888]

sorry to hear this has happened to you, hope everything get resolved.

 

[phootdr]

they also messed up your rims and they volunteered to replace them, just like that?this is getting fishier by the moment. time to talk to the owner or gm of the dealership. maybe even get corporate lexus involved....

 

[ISFChamp]

I'm sorry to hear your having such an issue with your Dealership. That is not how Lexus should treat any customer. it sounds like after you have your rims replaced, you find a new dealership to service your vehicle. You could get in touch with Lexus Corporate, but besides having a complain with the dealership, there is not much they really can do since the delearship is privately owned.

Good Luck !

 

[crazee]

I'll keep in mind to have my LoJack transmitter with me when I do my service. Thanks for the heads up.

 

[krell]

Hey all. This sucks and as owners of IS-Fs I think we're all paranoid every time we drop our cars off that some schmuck will take it for a joyride. I note the mileage and MPG every time I drop it off.

I have LoJack with the Early Warning system, and I have considered keeping the fob while the car is in for service, but I am not too keen on all the phone calls and e-mails that will bring when the car is moved to into a bay, out of a bay, etc. Plus, after a certain number of warnings within a certain period of time, it will actually deactivate for a while and then reactivate.